Support

Email me. I built Cloudtape and I answer the mail.

My trial ended. What still works?

Everything you’ve already downloaded keeps playing, for good. Only syncing stops: Cloudtape stops checking Dropbox for new music until you unlock it.

When does the trial start?

The first time Cloudtape finishes a sync, not when you install it.

How do I restore my purchase on another phone?

In Cloudtape, open the Sync tab and tap the gear for Settings. Under Cloudtape, tap Restore purchase, signed in with the same Apple ID on iPhone, or the same Google account on Android. On iPhone, Family Sharing makes it work for your family too. A purchase on iPhone doesn’t carry over to Android, or the other way round.

Why aren’t new files showing up?

Pull down on the Library to check Dropbox now. If you’re on cellular, check Wi‑Fi only in the Sync tab; it’s on by default. The Sync tab also tells you if Dropbox needs reconnecting.

Does Cloudtape change my Dropbox?

No. It only reads.

Which files play?

MP3, AAC, M4A, M4B, ALAC, FLAC, WAV, AIFF and CAF. OGG, Opus and WMA can’t play on an iPhone, so Cloudtape skips them.

How do I send a bug report?

In the Sync tab, tap the ••• button to open Diagnostics, then tap Share log and email it to me. The log stays on your phone unless you send it.

Can I get a refund?

Apple and Google Play handle payment and refunds. On iPhone, ask on Apple’s Report a Problem page. On Android, use Google Play’s refund page.